Frequently asked questions.

Send us your event date, venue, guest count, and preferred service through our contact page. Your date is confirmed only after the required reservation fee or down payment is secured. Slots are reserved on a first-paid basis.

Eligibility is based on the calendar days between your booking date and event date. Full payment must be completed one day before the event.

• Full Payment — 100% upon booking

  Eligibility: All bookings.

  Pay 100% of the contract amount upon booking.

• Option 1 — 50% / 50%

  Eligibility: Bookings that can meet the final-payment deadline.

  50% — upon booking.
  50% — one day before the event.

• Option 2 — 20% / 30% / 50%

  Eligibility: Your event must be at least 30 days away when you book.

  20% — upon booking.
  30% — halfway between the booking date and final-payment deadline.
  50% — one day before the event.

• Option 3 — ₱1,000 Date Hold

  Eligibility: Your event must be at least 60 days away when you book.

  ₱1,000 — upon booking.
  20% of the contract total — 14 days after the date-hold payment.
  30% of the contract total — halfway between the 20% payment due date and final-payment deadline.
  Remaining balance — one day before the event: the remaining 50%, less the ₱1,000 already paid.

  The ₱1,000 counts toward your contract total and is deducted from the final installment. It is not an additional charge.

Any exception to eligibility or the payment schedule requires our approval and a written agreement.

Credit cards: Full Payment or Option 1 only. Options 2 and 3 are available through GCash, Maya, bank transfer, or cash.

We use calendar days to space your payments. For Option 2, the 30% payment falls halfway between your booking date and the final-payment deadline. For Option 3, the 20% payment is due 14 days after your date-hold payment, and the 30% payment falls halfway between that due date and the final-payment deadline.

If a halfway date falls between two dates, we round up to the next calendar day. The final balance is due one day before the event. Please check your acknowledgment receipt (AR) for your next payment dates and amounts. Any exception requires our approval and a written payment schedule.

We accept GCash, Maya, bank transfer, cash, and credit cards. Credit cards are available for Full Payment or Option 1 only and carry a 5% credit card fee.

Credit cards are accepted for Full Payment or Option 1 only, with a 5% credit card fee. Each card charge is processed as a straight payment. Candid Creations does not provide bank installment plans.

For Option 1, the two scheduled payments are separate straight card charges. If you wish to convert a charge into installments, arrange this directly with your bank, subject to its approval, fees, and terms.

No. The availability calendar is a guide only. A date remains open to other clients until your booking is confirmed and the required payment has been received.

The remaining balance must be paid in full one day before the event unless we agree otherwise in writing. A PHP 500 late-payment penalty applies when a scheduled payment is not received by its due date, unless an extension is approved or the fee is waived in writing. Services will not begin until full payment is received, and a late payment does not extend the booked service period.

Reservation fees and down payments are non-refundable because we hold the date and may decline other bookings. With our written approval and subject to availability, a payment may be transferred to an approved rescheduled date or another client.

Please request a date change at least 30 days before the original event. Requests made with less notice may incur a PHP 1,000 rescheduling fee and remain subject to approval and availability. A booking may generally be rescheduled once unless we approve otherwise.

Please communicate changes at least two weeks before the event. Changes affecting logistics, manpower, transportation, venue access, setup requirements, or operating hours may result in additional charges.

The booked period begins at the scheduled event time in your confirmation. Delays caused by the client, venue, organizer, suppliers, guests, or program flow may reduce operating time without a refund. Extensions require availability, additional fees, and coordination at least one week before the event.

The client must provide a safe, dry, stable, adequately sized setup area with accessible and reliable power. Outdoor events also require suitable overhead cover and weather protection for guests, staff, materials, and equipment.

We kindly ask that one meal be provided for each crew member during event coverage so our team can stay energized while taking care of your celebration. There is no required menu or type of food—anything simple that you choose to share from the heart will be genuinely appreciated. If providing a meal is not possible, a PHP 150 meal allowance per crew member may be given instead. For venues that do not allow outside food, a simple venue-approved meal is perfectly fine.

Yes, they can vary or be requested during client communication.

Google Drive files are normally uploaded and shared within 5–7 days after the event. If a USB drive is requested, it will normally be prepared and shipped within 5–7 days, with shipping paid by the client. All outstanding balances must be settled before release.

Not without your prior consent. After full payment, you own the final deliverables produced specifically for your event. We retain our business processes, templates, software settings, branding, designs, and other proprietary materials.

We cover Laguna, Batangas, Cavite, Metro Manila, and nearby areas. Transport is free within Biñan. For other locations, a minimal out-of-town fee (OOTF) may apply depending on the distance. Share your event venue with us so we can check and confirm the exact fee.

The current promo gives ₱500 off eligible events happening from September through November 2026. It is subject to date and service availability. Ask us to confirm eligibility in your quotation before booking.

We may pause or decline setup when conditions are unsafe. We are not liable for delays, interruptions, reduced participation, incomplete outputs, or non-performance caused by circumstances beyond reasonable control, including severe weather, power or internet outages, venue restrictions, transport disruption, emergencies, or force majeure events.